FAQs | Seniors at Home
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  • MARIN COUNTY
    415-507-0564
  • PENINSULA
    650-931-1860
  • SAN FRANCISCO
    415-449-3777
  • SONOMA COUNTY
    707-571-8533
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I cannot say enough about Seniors•At•Home. My mother’s home care attendant is excellent, and her care manager is always available to offer solutions to any of our problems.

— Daughter of Client

Frequently Asked Questions


What is Seniors•At•Home?
Seniors•At•Home, the senior services division of Jewish Family and Children's Services, is the West Bay Area's most comprehensive provider of compassionate, quality care to older adults. Our mission is to help seniors live safer, healthier, more independent lives in their own homes. Seniors•At•Home serves San Francisco, the Peninsula, Marin and Sonoma counties.

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Who does Seniors•At•Home serve?
Seniors•At•Home is committed to providing the highest quality of service for all seniors regardless of race, ethnicity, sex, religion, national origin, mental or physical disability, sexual orientation, gender, gender-orientation, ancestry, marital status, or other protected status. 

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What is home care?
Home care is non-medical services provided in your home to help maximize your independence, including help with personal care or activities of daily living. Seniors•At•Home caregivers assist individuals of all ages who are recuperating at home after illness or hospitalization and help older adults manage daily life. Our home care services are flexible and responsive to your needs.

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What is the difference between home care and home health?
Home care is non-medical care. Home health care is medical care provided in your home for the treatment of an illness or injury. In order to receive home health care, your doctor must determine that you need medical care in your home, you must be homebound, and you must need skilled care in your home. Your doctor will make a plan for these services.  

In addition to non-medical home care, Seniors•At•Home also offers registered nurses to visit you for a personalized health consultation and to coordinate your health care needs with your physician, family, and caregivers. Seniors•At•Home is licensed by the state of California as a Home Health Agency, as required to provide this service.

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Who can benefit from home care?
Home care is useful to individuals who feel they need some assistance with activities of daily living. For example, if you have difficulty shopping and preparing your own meals or bathing independently, you may benefit from the services of a caregiver who can assist with these tasks. Your family members, friends, and others may also benefit from home care, because it can provide respite from caregiving as well as the reassurance that their loved one's needs are being met even when they cannot provide the care themselves.

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How does Seniors•At•Home find the right caregiver for me?
Prior to starting services, a geriatric specialist will visit you for an in-home assessment to help determine your individual needs and preferences and will work with you to create a care plan. Based on this care plan, a Seniors•At•Home staffing coordinator will identify the caregiver whose skills and characteristics match your preferences. Our team will work closely with you to ensure that the match is a good one, and that your home care services are well coordinated and meet the highest professional standards. Should a concern arise, a supervisor and staffing coordinator are available 24 hours a day, 7 days a week to address your needs. Seniors•At•Home is a full-service home care agency, which means that we employ our caregivers. All caregivers must pass a thorough background and health screening prior to hire. Caregivers are bonded and insured, and we handle all employer responsibilities, including taxes, benefits, training, and supervision.

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How much does home care cost?
The cost of hiring a caregiver will depend upon the type of assistance you need. Home care services can be provided on an hourly—2 to 24 hours a day—or on a live-in basis. Depending upon your needs, home care is often the least expensive approach when compared to assisted living or nursing home costs. Some Long-Term Care insurance policies cover home care services. Our fees are competitive with other full-service home care agencies and cost $23-26 for hourly care, $60 for 2 hour express care, and $320 per day for live-in care. Please contact us so we can learn more about your needs.

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Does Long-Term Care insurance pay for home care?
Yes, many Long-Term Care insurance policies include home care if certain requirements are met.

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What is Care Management?
Care managers work with individuals and their families to solve problems, enhance quality of life, encourage independence, and provide a safe and supportive living environment. Older adults benefit from care management, because their care manager will work with them to address any arising needs that may cause stress, illness, or financial concerns.

Our professional, geriatric care managers will meet with you to review those aspects of your home and lifestyle that impact your ability to live a safe, healthy, independent life. We will work with you to create a personalized plan of care, including all of the resources and steps needed to implement that plan, and will provide ongoing monitoring and follow-up. From making medical appointments to planning for long-term care, facilitating family meetings, recommending home care options and more, your care manager will work with you to address all of your needs and to enhance your life.

Short-term Senior Care Consultations are also available.

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Will Seniors•At•Home provide me with financial assistance to pay for its services?
Yes, some clients may be eligible for a sliding scale or a scholarship for short-term assistance. Eligibility is determined on a case-by-case basis.

 

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